Using laya9 Terms and Conditions – Learn More

To create an account and use laya9's services, certain eligibility requirements must be met. Compliance with these Terms & Conditions is mandatory for all members.

Age Restriction

You must be at least 18 years old to register on laya9. Creating an account as a minor is strictly prohibited. laya9 may request a national ID card or other government-issued documents at any time to verify age. If a member is found to have registered with false information, the account will be closed immediately and all deposited funds may be forfeited.

Information provided at the time of registration

• All information provided at the time of registration must be truthful, accurate, and complete.
• Using a false name, address, or identity is strictly prohibited.
• Any changes to your information must be reported to the support team immediately.
• Only one account may be registered per mobile number.
• Creating multiple accounts from the same device or IP address is prohibited.

Keeping your laya9 account secure is your responsibility. We strongly advise against sharing your password or login credentials with anyone. If you notice any unusual activity on your account, please notify us immediately.

Account Verification (KYC)

Laya9 complies with international anti-money laundering (AML) policies. As a result, KYC (Know Your Customer) verification must be completed before any withdrawal request can be processed. The following documents may be required for KYC verification:

• National ID Card (NID) – scanned copy or clear photo of both sides.
• Passport – a clear photo of the information page.
• Driving license – both sides.
• Bank statement or mobile banking statement – for address verification.

Password & Login Security

Keep your account password strong — at least 8 characters long, with a mix of uppercase and lowercase letters, numbers, and special characters. If you suspect unauthorized access to your account, change your password right away and contact support.

Deposits can be made directly through bKash, Nagad, and Rocket on laya9. All payment processes are fully encrypted and secure. Compliance with these Terms & Conditions regarding deposits and withdrawals is mandatory for all members.

Deposit Limit

• Minimum deposit: BDT 200 per transaction.
• Maximum single deposit: BDT 50,000 (separate limits may apply in special cases).
• Daily deposit limit: BDT 1,00,000.
• Deposits are typically credited to your wallet within 5 minutes.

Withdrawal Policy

• Minimum withdrawal: BDT 500 per request.
• Withdrawal requests may take 1–24 hours to process.
• KYC verification must be completed before a withdrawal can be made.
• Withdrawals can only be made to a registered mobile banking number.
• Bonus balance cannot be withdrawn directly — wagering requirements must be met first.

Third-Party Payments Prohibited

Depositing from another person's mobile banking account or withdrawing in someone else's name is strictly prohibited. Such activities violate anti-money laundering policies and may result in account termination.

Laya9 offers a variety of bonuses and promotions designed to enhance the gaming experience for our members. Each bonus comes with its own terms and conditions, which must be followed.

Welcome Bonus

New members receive a 100% welcome bonus on their first deposit. For example, a deposit of BDT 1,000 will earn a BDT 1,000 bonus, bringing your total balance to BDT 2,000. The following conditions apply to the welcome bonus:

• A minimum deposit of BDT 500 is required to qualify for a bonus.
• Wagering requirement: the bonus amount must be wagered 15 times.
• You will have 30 days to complete the wagering requirement.
• The welcome bonus can only be claimed once.
• Withdrawing from your account after claiming a bonus will result in the bonus being cancelled.

Reload Bonus & Other Promotions

Terms for weekly reload bonuses, cashback offers, and seasonal promotions are listed separately on each offer's detail page. If any promotion terms are unclear, please contact the support team.

Loyalty Points

Every bet placed on laya9 earns loyalty points, which can later be converted into bonus credits or other exclusive benefits. Detailed loyalty point rules are published separately and are subject to change at any time.

Laya9 is committed to maintaining a fair and safe gaming environment. The following activities are strictly prohibited and may result in account termination as well as legal action.

List of Prohibited Activities

• Gaining unfair advantage through fraud or deception.
• Playing games using bots, scripts, or automated software.
• Creating or operating multiple accounts.
• Exploiting system bugs or glitches for unfair advantage.
• Using the platform for money laundering or illegal transfer of funds.
• Misconduct, threats, or harassment directed at other members.
• Attempting to hack or gain unauthorized access to the platform's security systems.
• Attempting to manipulate or predetermine the outcome of any game.

Fair Play Policy

Laya9 uses Random Number Generator (RNG) technology across all games, which is regularly audited by independent third parties. Every game outcome is completely unbiased and not predetermined. If you have a complaint about a game result, please contact our support team — we take every complaint seriously and investigate thoroughly.

Laya9 believes gaming should be a source of entertainment, not addiction. We genuinely care about the well-being and peace of mind of every member. That is why responsible gaming is given special emphasis in our Terms & Conditions.

How to Keep Yourself Safe

• Deposit limit: set your own daily, weekly, or monthly deposit cap.
• Loss Limit: gameplay will automatically stop once losses reach a set amount.
• Session Time Limit: you will receive a reminder if you play continuously beyond a set time.
• Cooling-off period: your account can be temporarily deactivated for anywhere between 24 hours and 6 weeks.
• Self-Exclusion: you can permanently or indefinitely close your account.

If you or someone close to you is struggling with a gaming problem, please visit our responsible gaming page. Our support team is always ready to help.

Laya9 reserves the right to suspend or permanently terminate any member's account at any time and for any reason. The following are the most common grounds for such action:

• Violation of Terms & Conditions.
• Evidence of fraud or forgery.
• Submitting false information during KYC verification.
• Operating an account while being underage.
• Account inactive for an extended period (more than 12 months).

Notice of Changes to Terms & Conditions

Laya9 reserves the right to modify or update these Terms & Conditions at any time. For significant changes, members will be notified in advance via their registered number or through the platform. Continued use of the platform after updated terms take effect will be considered acceptance of those new terms.