Laya9's Privacy Policy – Your information is safe with us

Various types of information are collected when you create an account and use laya9's services. This information is needed to deliver a better experience and to maintain platform security.

Information collected directly from you

• Full name and date of birth (for age verification).
• Mobile number — for registration and transaction verification.
• Email address (if applicable).
• National ID or passport number — required for KYC verification.
• Mobile banking account number (bKash/Nagad/Rocket) — for deposits and withdrawals.
• Current address (optional, but may be required during verification).

Automatically collected information

When you browse laya9 or use the app, some information is collected automatically. This does not identify you personally but helps us improve our services.

Under laya9's Privacy Policy, your information is used only for specific, legitimate purposes. We never use your data for unnecessary or unauthorized purposes.

• Account Management: To create, manage, and secure your account.
• Payment Processing: To successfully process deposit and withdrawal transactions.
• KYC Verification: To verify identity and age in line with international standards.
• Fraud Prevention: To detect and prevent suspicious activity.
• Customer Support: To address your complaints and queries.
• Promotional Offers: To send you relevant bonuses and offers based on your preferences.
• Responsible Gaming: To identify potential gaming issues and provide timely support.
• Legal Obligations: To comply with applicable laws and regulations.

A key principle of laya9's Privacy Policy is exercising the utmost caution when sharing your information with third parties. We never sell your personal data.

Data may be shared in limited circumstances

• Payment Processor: bKash, Nagad, Rocket — used solely to process transactions.
• KYC Service Provider: Authorized third parties for identity verification.
• Legal Authorities: In accordance with court orders or government directives.
• Security Auditor: For system security verification, but only where applicable.

Laya9 uses industry-leading security technology to protect your privacy. Our technical team works around the clock to keep your data safe.

• TLS/SSL Encryption: All data transfers are secured with 256-bit encryption.
• Firewall Protection: Advanced firewall systems to prevent unauthorized access.
• Two-Factor Authentication: OTP verification for sensitive activities.
• Regular Backups: Regular encrypted backups to reduce the risk of data loss to zero.
• Access Control: Only authorized personnel can access the information they need.
• Security Audit: Third-party security testing at least twice a year.

Laya9 uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help enhance your browsing experience.

You can manage or delete cookies at any time through your browser settings. Note that disabling essential cookies may affect the functionality of certain features.

Under laya9's Privacy Policy, every member has certain fundamental rights over their own data. We fully respect these rights and process all requests promptly.

• Right to Access: You can find out at any time what information laya9 holds about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that the processing of your data be restricted.
• Right to Portability: You can receive your data in a standard, portable format.
• Marketing Opt-Out: You can opt out of promotional messages at any time.

Laya9 retains your data only for as long as necessary. Information that is no longer needed is deleted on a regular basis.

• Active Account: All data is retained for as long as your account remains active.
• Transaction Records: Retained for a minimum of 5 years in accordance with financial regulations.
• KYC Documents: Retained for 5 years after account closure, as required by law.
• Gaming Log: Up to 2 years for dispute resolution.
• Marketing Data: Deleted immediately upon opt-out.

Contact us for any questions, complaints, or requests regarding our Privacy Policy. laya9's dedicated privacy team is available to assist you.